All international orders are processed in USD. Prices shown do not include duties, taxes, or customs fees.
Processing & Delivery
Orders are typically processed within 1–3 business days. Delivery time varies by destination and shipping method selected at checkout, with most shipments arriving within 5–15 business days.
Tracking
Once your order is shipped, a tracking number will be emailed to you. Please monitor the tracking to stay updated on your delivery status.
Customs, Duties & Local Regulations
Buyers are responsible for any customs duties, taxes, or import fees charged by their local authorities. These charges may be required before you can receive your package.
If your shipment is held or seized by Customs for any reason, EVOffer will not issue a refund unless the items are returned to us in their original condition. No international shipping charges or local fees will be refunded if you refuse delivery or the shipment is returned.
Important Notice
Once a shipment enters your country, it is under the jurisdiction of your local postal or customs authority. EVOffer is not liable for delays, holds, or issues that arise at this stage. We strongly recommend contacting your country’s Customs Office for further guidance before placing your order.
🔁 RETURN & CANCELLATION POLICY
Eligibility for Return
Returns are accepted for products valued above $150 USD. All items below this amount are considered final sale and are not eligible for return.
Return Conditions
Products must be returned in brand new, unused condition and in original packaging, within 14 days of delivery. Customers are responsible for return shipping costs.
Restocking & Refund
A 5% restocking fee applies to all accepted returns.
Refunds will be issued to the original form of payment.
Original shipping charges are non-refundable unless the item is defective or shipped incorrectly.
Defective Items & Troubleshooting
Most EVOffer products are designed for DIY installation. If an issue arises during installation, customers must contact our support team to troubleshoot before any return will be accepted. Return requests without prior troubleshooting will not be approved.
Order Cancellation
Orders can be canceled prior to shipment. A 5% payment processing fee will apply to all cancellations.
How to Request a Return
Please contact our support team via Telegram to initiate the return process and receive instructions.
🛡️ WARRANTY POLICY
All EVOffer products come with a 1-year limited warranty, unless otherwise specified.
What’s Covered:
Manufacturer defects in materials or workmanship
Product malfunctions under normal usage conditions
What’s Not Covered:
Damage from improper installation or user error
Normal wear and tear
Modifications or third-party alterations
Accidental or environmental damage
Claim Process:
To initiate a warranty claim, please provide the following:
Order number
Description of the issue
Supporting photos or videos
Our technical support team will assess the issue and may offer troubleshooting steps. If the product is deemed defective, we will provide a repair, replacement, or refund as appropriate.
